Shipping policy

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Delivery cost

Delivery options and their cost are shown at checkout before you pay. Some orders qualify for free UK standard delivery — the checkout will tell you if yours does.

We are not VAT registered, so no VAT is added to our prices or delivery charges.

How long delivery takes

We deliver within 30 days of your order at the latest, and normally much sooner. The estimated delivery window for each item is shown on its product page and again at checkout.

Some of our items are dispatched directly by our suppliers rather than from our own address, and some of those suppliers are outside the United Kingdom. That means delivery can take longer than a parcel sent from within the UK. We would rather tell you that up front than surprise you after you have paid.

If your order has not arrived within 30 days you can cancel it and we will refund you in full. See our Returns and Refunds Policy.

Import duty and taxes

Where an item is shipped to you from outside the United Kingdom, we arrange for any import duty and tax to be paid before it reaches you. You will not be asked to pay anything extra to the courier on delivery. The price you pay at checkout is the full price.

Tracking your order

We email you a confirmation when you order, and tracking details once your parcel is on its way. Tracking on international parcels can take a few days to start updating, and can go quiet while a parcel is in transit or clearing customs. That is normal and does not mean it is lost.

Delayed or missing parcels

If your parcel is late, email alanbarbero02@gmail.com with your order number and we will chase the carrier. We do not treat a parcel as lost until the carrier does, but you always keep your right to cancel and get a full refund if delivery has not happened within 30 days of your order.

Delivery addresses

Please check your delivery address carefully before you pay. We cannot change an address once an order has been sent to our supplier for dispatch, and we cannot refund parcels that go missing because the address given was wrong or incomplete.