Shipping policy

Where we deliver

We deliver to addresses in the United Kingdom and the European Union. We do not ship to the United States or other destinations outside the UK and EU. Checkout only offers the countries we sell to — if a country is not listed, we do not ship there.

Delivery cost

Delivery options and their cost are shown at checkout before you pay. Checkout shows the exact option that applies to your order.

United Kingdom: Orders under £30 pay a UK standard rate (shown at checkout; typically £3.99 on our general rates, and some supplier profiles may show an Evri Next Day option around £2.99). UK orders of £30 or more get free UK standard delivery. Free delivery over £30 is UK-only.

European Union: Typical parcels ship as EU Standard for £12.99. Larger or heavier items (for example travel systems) ship as EU Heavy / Oversized for £24.99. Checkout shows which rate applies. There is no free EU delivery and no free international delivery.

We are not VAT registered, so no UK VAT is added to our prices or delivery charges. If you are ordering from outside the UK, checkout may still show tax where Shopify calculates it for your destination.

How long delivery takes

We deliver within 30 days of your order at the latest, and normally much sooner. The estimated delivery window for each item is shown on its product page and again at checkout.

Some of our items are dispatched directly by our suppliers rather than from our own address, and some of those suppliers are outside the United Kingdom. That means delivery can take longer than a parcel sent from within the UK. We would rather tell you that up front than surprise you after you have paid.

If your order has not arrived within 30 days you can cancel it and we will refund you in full. See our Returns and Refunds Policy.

Import duty and taxes

Import charges into the UK on supplier-shipped items are paid by us. If you are ordering from outside the UK, any import duty or tax charged by your country may be due on delivery unless shown as included at checkout.

We do not promise that there will be no import charges in every country. Check the tax line at checkout, and be prepared for your country's customs authority to collect any extra duty or tax that is not included there.

For UK deliveries of items shipped by a supplier from outside the UK, you will not be asked to pay import charges to the courier on delivery.

Tracking your order

We email you a confirmation when you order, and tracking details once your parcel is on its way. Tracking on international parcels can take a few days to start updating, and can go quiet while a parcel is in transit or clearing customs. That is normal and does not mean it is lost.

Delayed or missing parcels

If your parcel is late, use our Contact form with your order number and we will chase the carrier. We do not treat a parcel as lost until the carrier does, but you always keep your right to cancel and get a full refund if delivery has not happened within 30 days of your order.

Delivery addresses

Please check your delivery address carefully before you pay. We cannot change an address once an order has been sent to our supplier for dispatch, and we cannot refund parcels that go missing because the address given was wrong or incomplete.