Delivery & Returns

Everything you need to know before you order, in plain English. The full detail is in our Shipping Policy and Returns and Refunds Policy.

Delivery

We deliver to addresses in the United Kingdom and the European Union. We do not ship to the United States or other destinations outside the UK and EU.
Delivery cost is shown at checkout. UK orders of £30 or more get free UK standard delivery (UK-only). EU delivery is paid — typically EU Standard £12.99 or EU Heavy / Oversized £24.99 for larger items. Checkout shows which applies. There is no free EU delivery.
We deliver within 30 days at the latest, and normally much sooner. The estimate for each item is on its product page and again at checkout.
Some items are sent directly by our suppliers, including suppliers outside the UK, so they can take longer than a UK-posted parcel. We would rather say so up front.
Import charges into the UK on supplier-shipped items are paid by us. If you are ordering from the EU, any import duty or tax charged by your country may be due on delivery unless shown as included at checkout.
If your order has not arrived within 30 days, you can cancel and we refund you in full.

UK and EEA customers have 14 days from receiving the order to cancel, for any reason. We offer the same 14 days as a shop policy for other EU countries we ship to.
This applies to everything we sell, sale items included, unless the item is personalised, made to order, or a sealed hygiene item that has been opened.
Use our Contact form to cancel, then send the item back within 14 days.
You pay return postage when you have simply changed your mind. We pay it if the item is faulty, damaged or wrong.
Returns come back to our Edinburgh address. Please contact us first so we know to expect the parcel.
We refund within 14 days of the item reaching us, or of you proving you posted it — including the standard delivery you originally paid.
Return postage from outside the UK can cost more than the item. Contact us before you pay for postage. We will often just refund you and tell you to keep it.

Different rules, and we pay the postage.
Within 30 days of delivery, UK customers can reject it for a full refund under the Consumer Rights Act 2015. If you live elsewhere in the EU, contact us and we will repair, replace or refund as appropriate.
Message us with a photo and we will usually sort it without you posting anything back.